Good listening versus poor listening What is good listening?
The Communication Process Communication is defined as a process whereby information is exchanged between individuals through a common system of symbols, signs, or behaviours.
Human communication is the process of making sense out of the world and sharing that sense with others. The process involves three components: Verbal communications are the primary communication skills taught in the formal education system and include such things as reading, writing, computer skills, e-mail, talking on the phone, writing memos, and speaking to others.
Non-verbal communications are those messages expressed by other than verbal means. Symbolic communications are demonstrated by the cars we drive, the houses we live in, and the clothes we wear e. The most important aspects of symbolic communication are the words we use. Words, in fact, have no meaning; rather we attach meaning to them through our own interpretation.
Listening is described in numerous studies as the most prominent kind of communication. It has been identified as one of the most frequent problems in marriage, one of the most important in family and social settings, and one of the most important on-the-job communication skills.
Often people think that because they can hear, listening is a natural ability. Listening effectively requires considerable skill and practice and is a learned skill. Listening skills have been described as either 'listening with our hearts' or 'hearing between the words.
Hearing is the physiological dimension of listening that occurs when sound waves strike the ear at a certain frequency and loudness and is influenced by background noise.
Attending is the process of filtering out some messages and focusing on others. Understanding occurs when we make sense of a message. Responding consists of giving observable feedback to the speaker such as eye contact and appropriate facial expressions. Remembering is the ability to recall information.
One of my students used to say that when she facilitated classes she always told her students that God gave you one mouth and two ears — that should tell you something.
Get rid of distractions. If it is important for you to listen, do everything you can to eliminate internal and external noise and distractions that interfere with careful listening.
Look for key ideas. We think much faster than people speak.Verbal & Non-Verbal Communication Skills Report 1 AIPC’s Counsellor Skills Series • Counselling Microskills – An Overview • Focusing • Encouragers, Paraphrasing and Summarising • Questioning • Confrontation • Reflection of Meaning • Self-Disclosure • Active Listening • Body Language – An Overview • Observation Skills • Attending Behaviour.
A first impression is a lasting non-verbal communicator. The way a person portrays themselves on the first encounter is non-verbal statement to the observer. It is important to know the implications in processing the differences between verbal and nonverbal communication messages.
It is possible that individuals may not use the correct. Verbal and non verbal communication skills 1.
Verbal and non verbalcommunication skills 2. Verbal communication• Verbal communication is verbally speaking to communicate to other people using words or noises to get your message across to the person you are speaking to.
The Importance of Verbal & Non Verbal Communication. by AMY LUCAS June 13, Amy Lucas. Listening doesn’t simply mean hearing; it necessitates understanding another person’s point of view. Activities to Improve Basic Interpersonal Communication . Examples of Non Verbal Communication.
The examples of non verbal communication included in this page are intended to show that we can’t take any single non verbal . Non-verbal communication (body language, paralinguistics) has been a focus of attention for some time in areas such as the refinement of presentation skills, developing social skills, and even as a realistic alternative to the lie-detector test.